Refund policy

All products sold on Maisio are digital downloads — no physical items are shipped.

Because digital files are delivered instantly and cannot be "returned," all sales are final. We do not offer refunds or exchanges once a purchase has been made and the file has been delivered.

We encourage you to read product descriptions carefully before purchasing, including file formats and intended use. If you have any questions about a product before buying, please reach out via our Contact page — we're happy to help.

If you experience a technical issue with your download (such as a corrupted or incomplete file), contact us at info@maisio.com, and we'll make it right.